Sending money to a loved one in a correctional facility might seem complicated, but it’s a crucial way to support their needs while they are incarcerated. Understanding the approved methods and guidelines is essential to ensure your funds reach the intended inmate swiftly and securely. This guide, based on official Department of Corrections (DOC) procedures, will walk you through the process of putting money on an inmate’s books, primarily using JPay, the DOC’s designated service for financial transactions.
Understanding JPay: Your Go-To for Inmate Funds
The Department of Corrections exclusively utilizes JPay to manage money transfers to inmates. This system streamlines the process for both senders and recipients, replacing outdated methods and ensuring efficiency. Whether you intend to send funds via money order, online, or over the phone using a credit card, JPay is the platform you will use. This electronic system ensures quicker access to funds for inmates and provides a reliable way for family and friends to offer financial support. While a small fee may be applied to the sender depending on the chosen method, the inmate receives the full deposited amount.
It’s critical to note that sending money through any other means – be it to individuals, unofficial websites, or email accounts – is not permitted and will not reach the inmate. Money orders sent directly to correctional institutions are also not accepted. For any questions or assistance with JPay, you can visit their official website or contact their customer service line at 800.574.5729.
Step-by-Step Guide to Depositing Funds via JPay
JPay offers multiple convenient methods to deposit money into an inmate’s account. Here’s a breakdown of the primary options:
Online Deposits
The most convenient method is often through the JPay website. You can use a credit or debit card to make a deposit directly into the inmate’s account. This method is generally the fastest, with funds typically becoming available to the inmate shortly after the transaction is processed. Simply visit the JPay website, locate the “Send Money” section, and follow the prompts. You will need the inmate’s ID number and full name to complete the transaction.
Lobby Kiosks
For those who prefer in-person transactions or do not have access to online methods, JPay kiosks are available in the lobbies of most correctional facilities. These kiosks accept cash and credit/debit cards. The process is straightforward, guiding you through the steps to deposit funds into a specific inmate’s account.
Money Orders via JPay Processing
While money orders are not accepted directly at correctional facilities, JPay processes money orders sent to a specific lockbox address. To use this method, you must download and complete a JPay deposit slip, available in both English and Spanish on the JPay website and potentially at visiting rooms.
Download the Deposit Slip (English)
Download the Deposity Slip (Spanish)
Ensure the deposit slip is filled out accurately and legibly, preferably typed, with the following mandatory information:
- Inmate ID Number
- Inmate’s Full Name
- Sender’s Name and Address
Mail the money order along with the completed deposit slip to the address specified on the JPay website or deposit slip instructions. Remember to only send the money order and deposit slip; personal items should not be included as they will be discarded.
Important Guidelines for Sending Money
To prevent delays or issues with your deposit, adhere to these crucial guidelines:
- Use the JPay Deposit Slip: Always include a completed JPay deposit slip with each money order.
- Provide Accurate Information: Ensure all details on the deposit slip, especially the inmate’s ID number and name, are accurate and clearly written or typed. Illegible or missing information can cause delays.
- Money Order Limits: JPay processes money orders up to $999.99 each. Multiple money orders can be sent at once if needed.
- Electronic Deposit Limits: Credit card deposits are limited to $300 per card every 72 hours.
- No Personal Items: Do not include any personal items with money orders sent to the JPay lockbox. Only money orders and deposit slips should be sent.
- Funds for Debts: Be aware that if the inmate owes fines, costs, or restitution, a portion of the deposited funds, even electronic deposits, may be used to cover these debts.
Inmate Account Restrictions and Further Information
While the DOC doesn’t impose a limit on the total amount of money an inmate can have in their account, there are restrictions on deposit amounts per transaction and method, as mentioned above. Inmate accounts cannot be funded anonymously; JPay provides sender information to the DOC for every transaction.
In specific situations, such as inheritance, funds must be distributed through the executor of the estate via a bank check payable to the inmate, referencing the inmate ID. Personal checks are not accepted in these cases, and the check should be mailed directly to the correctional institution where the inmate is housed.
Once funds are successfully deposited, the inmate will receive a monthly statement detailing all account transactions. Additionally, for every JPay deposit, the inmate receives an individual receipt confirming the received funds. By following these guidelines and utilizing JPay, you can effectively and securely support your incarcerated loved one financially.
