It’s the most wonderful time of the year, and for many, that means giving cash gifts to service providers, family, and friends. For years, banks have offered a small, but appreciated, convenience to their customers during the holiday season: holiday Money Envelopes. These festive envelopes are perfect for presenting cash gifts, saving customers the hassle of finding appropriate stationery. But what happens when your bank, the very institution you trust with your finances, runs out of these essential holiday freebies? One customer, Dan C. from Baltimore, Maryland, experienced this exact frustration, highlighting a potential lapse in customer service that many may find relatable.
The Holiday Envelope Hassle: Is it Just You?
Dan C., a loyal customer with a “sizeable balance” and a safe deposit box, relies on his bank for these holiday money envelopes each December. For three consecutive years, his simple request for 20 envelopes has turned into a frustrating quest. He’s been met with empty shelves, vague promises of future deliveries, and a general lack of helpfulness across multiple branches. Sound familiar? While money envelopes might seem like a minor perk, for customers like Dan, they represent a convenient service expected from their financial institution. His question is simple and valid: “Am I right or wrong [to be annoyed]?” when banks fail to provide these seemingly readily available items.
Why Banks Should Stock Up: It’s About Customer Service (and Indirect Costs)
The answer, as syndicated columnist Jerry Romansky rightly pointed out in his advice column, is a resounding yes. Customers are indeed “indirectly paying” for these “complimentary” services through their accounts and overall banking relationship. Banks provide holiday money envelopes as a goodwill gesture, enhancing customer experience and building loyalty. Running out of such a small, inexpensive item can create a disproportionately negative impression. It suggests a lack of foresight in planning and a disregard for customer convenience. Just as banks reliably stock deposit slips, they should ensure an adequate supply of holiday money envelopes to meet customer demand during peak gifting seasons. Failing to do so not only inconveniences customers but also misses an opportunity to reinforce positive customer relations.
Your Action Plan: Securing Your Money Envelopes
So, what can you do if you find yourself in Dan’s shoes, facing the dreaded “out-of-money-envelopes” scenario? Taking a proactive approach is key. Following Jerry’s advice, your first step should be to directly contact your local branch manager, especially if you are a long-term customer or maintain significant accounts there. Clearly explain your need for holiday money envelopes and your past experiences. Be specific about the number you require. Request that they proactively secure the envelopes for you and notify you upon their arrival. This direct communication can often yield positive results.
Beyond Money Envelopes: Thinking Ahead for Next Year
To avoid future holiday envelope hassles, plan ahead. As Jerry Romansky wisely suggests, mark your calendar for the day after Thanksgiving to contact your bank branch for the following year’s holiday money envelopes. Proactive planning is crucial. If your bank consistently falls short, consider alternative solutions. Explore other banks in your area; some may prioritize customer service and have a better supply of these seasonal items. While opening a new account solely for money envelopes might be extreme, it’s a point worth considering if consistent service lapses become a pattern. Alternatively, consider purchasing your own gift envelopes online or from stationery stores. While not “free,” this ensures you have festive envelopes ready when you need them, without relying solely on your bank’s fluctuating inventory.
Ultimately, the case of the missing money envelopes highlights the importance of reliable customer service, even in seemingly minor areas. For banks, ensuring a consistent supply of holiday money envelopes is a small investment that can significantly contribute to customer satisfaction and loyalty. For customers, proactive communication and planning are essential to navigate potential service gaps and ensure a smooth and stress-free holiday gifting season.
