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Ria Money Transfer Customer Care: Your Guide to Getting Support

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Sending money internationally is a critical service, and when you rely on Ria Money Transfer, knowing how to access their customer care is essential. Whether you’re encountering issues with a transaction, have questions about their services, or need to file a complaint, understanding the right channels to seek assistance is vital. This guide provides you with comprehensive information on Ria Money Transfer Customer Care, ensuring you can get the help you need efficiently.

Ria Money Transfer is a well-established company facilitating international money transfers. Like any financial service, users may occasionally require support. Knowing how to effectively reach Ria’s customer service can save you time and frustration. This article breaks down all the necessary contact points for Ria Money Transfer customer care, ensuring you are equipped to resolve any issues that may arise.

Reaching Ria Money Transfer Customer Service Directly

Before escalating any concerns to regulatory bodies, Ria Money Transfer encourages customers to first contact their customer service department directly. This initial step is often the quickest way to resolve issues and gain clarity. Ria offers dedicated contact points for both online transactions and agent/store locations.

Contacting Customer Service for Riamoneytransfer.com (Online Transfers)

For issues related to transactions made through the Riamoneytransfer.com website, you can reach their customer service team through the following methods:

  • Phone: For immediate assistance, you can call Ria’s customer service hotline at 1-877-443-1399. Phone support is ideal for urgent matters or when you prefer to speak directly with a representative to explain your situation.

  • Mail: If your inquiry is less urgent or requires documentation, you can send a written letter to their customer service department. The mailing address is:

    Ria Money Transfer

    Attn: Manager, Customer Service Department

    7000 Village Drive Suite 200

    Buena Park, CA 90621

    This method is suitable for formal complaints or when you need to provide physical documents related to your issue.

  • Email: For general inquiries or less time-sensitive issues, you can email Ria customer service at [email protected]. Email is a convenient option for detailed queries where you might need to include attachments or screenshots.

Contacting Customer Service for Ria Agent and Store Locations

If your issue pertains to a transaction conducted at a physical Ria agent location or store, different contact details are provided:

  • Phone: The dedicated phone number for agent and store location inquiries is 1-800-500-3994. Use this number if your issue originated from an in-person transaction.

  • Mail: Similar to online services, you can also send mail for agent/store related issues to the same address:

    Ria Money Transfer

    Attn: Manager, Customer Service Department

    7000 Village Drive Suite 200

    Buena Park, CA 90621

  • Email: For compliance-related issues or inquiries originating from agent or store transactions, you can reach out via email at [email protected].

Filing a Complaint with Regulatory Agencies

While Ria Money Transfer aims to resolve customer issues directly, you have the option to escalate your complaint to the relevant regulatory agency in your state if you are unsatisfied with the resolution or if your issue remains unresolved. It is generally recommended to contact Ria customer service first before reaching out to these agencies.

The following is a state-by-state guide to regulatory agencies that handle complaints related to money transfer services. This information is crucial for customers within the United States to understand their rights and the channels available for dispute resolution.

(State-by-State Regulatory Agency Information – Content from original article below, formatted for better readability)

Alabama Customers:

Regulatory agency: Alabama Securities Commission

Alaska Customers:

Regulatory agency: State of Alaska Division of Banking & Securities
License type: Money transmitter

For Alaska residents only: If your issue is unresolved by Dandelion Payments, Inc., dba Ria Money Transfer at 1-800-500–3994, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Arizona Customers:

Regulatory agency: Arizona Department of Financial Institutions

Arkansas Customers:

Regulatory agency: Arkansas Securities Department

  • Phone: 501-324-9260 or 800-981-4429
  • Fax: 501-324-9268
  • By mail: Arkansas Securities Department: 1 Commerce Way, Suite 402 Little Rock, Arkansas 72202
  • License type: Money transmitter

California Customers:

California Consumer Complaint Notice: If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation.

Regulatory agency: California Department of Financial Protection and Innovation

Colorado Customers:

Regulatory agency: Colorado Division of Banking

Connecticut Customers:

Regulatory agency: Connecticut Department of Banking

Delaware Customers:

Regulatory agency: Delaware Office of State Bank Commissioner

  • Online: http://banking.delaware.gov/
  • Phone: 302-739-4235
  • Fax: 302-739-2356
  • By mail: 1110 Forrest Avenue Dover, DE 19904 Attention: Compliance
  • License type: Check seller and money transmitter

District of Columbia Customers:

Regulatory agency: District of Columbia Department of Insurance, Securities, & Banking

Florida Customers:

Regulatory agency: Florida Office of Financial Regulation

  • Online: http://www.flofr.com/
  • Phone: 850-487-9687
  • Fax: 850-410-9548
  • By mail: Florida Office of Financial Regulation Attention: Consumer Assistance Group 200 E. Gaines Street 200 Tallahassee, FL 32399-0371
  • License type: Money transmitter part 2

Georgia Customers:

Regulatory agency: Georgia Department of Banking & Finance

Guam Customers:

Regulatory agency: Guam Department of Revenue & Taxation

Hawaii Customers:

Regulatory agency: Hawaii Division of Financial Institutions

Idaho Customers:

Regulatory agency: Idaho Department of Finance

Illinois Customers:

Regulatory agency: Illinois Department of Financial and Professional Regulation

  • Online: http://www.idfpr.com/
  • Phone: 888-473-4858
  • By mail: Illinois Department of Financial & Professional Regulations Administration 100 W. Randolph, Suite 9-100 Chicago, IL 60601
  • License type: Money transmitter

Indiana Customers:

Regulatory agency: Indiana Department of Financial Institutions

  • Online: http://www.in.gov/dfi
  • Phone: 317-232-3955 800-382-4880
  • Fax: 317-232-7655
  • Email: [email protected]
  • By mail: Indiana Department of Financial Institutions 30 South Meridian Street, Suite 300 Indianapolis, Indiana 46204
  • License type: Money transmitter

Iowa Customers:

Regulatory agency: Iowa Division of Banking

  • Online: http://www.idob.state.ia.us
  • Phone: 515-281-4014
  • Fax: 515-281-4862
  • By mail: Iowa Division of Banking 200 East Grand Avenue, Suite 300 Des Moines, IA 50309
  • License type: Money services

Kansas Customers:

Regulatory agency: Kansas Office of State Bank Commissioner

  • Online: http://www.osbckansas.org
  • Phone: 785-380-3939
  • Fax: 785-371-1229
  • By mail: Kansas Office of the State Bank Commissioner Attn: Consumer Affairs Department 700 SW Jackson St, Suite 300 Topeka, KS 66603
  • Email: [email protected]
  • License type: Money transmitter

Kentucky Customers:

Regulatory agency: Kentucky Department of Financial Institutions

  • Online: http://www.kfi.ky.gov
  • Phone: 800-223-2579
  • Fax: 502-573-8787
  • Email: [email protected]
  • By mail: Department of Financial Institutions Attention: Complaint Submission 500 Mero Street, 2SW19 Frankfort, KY 40601
  • License type: Money transmitter

Louisiana Customers:

Regulatory agency: Louisiana Office of Financial Institutions

  • Online: http://www.ofi.louisiana.gov
  • Phone: 888-525-9414
  • Fax: 225-925-4524
  • Email: [email protected]
  • By mail: Office of Financial Institutions Post Office Box 94095 Baton Rouge, LA 70804-9095
  • License type: Sale of checks and money transmitter

Maine Customers:

Regulatory agency: Maine Bureau of Consumer Credit Protection

  • Online: http://www.credit.maine.gov
  • Phone: 207-624-8527 800-332-8529 (ME only)
  • Fax: 207-582-7699
  • Email: [email protected]
  • By mail: Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 35 State House Station Augusta, Maine 04333
  • License type: Money transmitter

Maryland Customers:

Regulatory agency: Maryland Office of the Commissioner of Financial Regulation

  • Online: http://www.dllr.state.md.us
  • Phone: 888-784-0136
  • By mail: Office of the Commissioner of Financial Regulation Attention: Complaint Unit 500 North Calvert Street, Suite 402 Baltimore, MD 21202
  • License type: Check casher

Maryland Consumer Compliant Notice: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Dandelion Payments, Inc., dba RIA Money Transfer, NMLS ID 920968 at 500 N. Calvert St., Ste. 402, Baltimore, MD 21202 or (888) 784-0136.

Massachusetts Customers:

Regulatory agency: Massachusetts Division of Banks

  • Online: http://www.mass.gov/dob
  • Phone: 617-956-1501 800-495-2265 (MA only)
  • Email: [email protected]
  • Fax: (617) 368-2700
  • By mail: Commonwealth of Massachusetts Division of Banks Attn: Consumer Assistance Unit 1000 Washington Street, 10th Floor Boston, Massachusetts 02118-6400
  • License type: Foreign transmittal and check seller

Michigan Customers:

Regulatory agency: Michigan Department of Insurance & Financial Services

Minnesota Customers:

Regulatory agency: Minnesota Department of Commerce

Mississippi Customers:

Regulatory agency: Mississippi Department of Banking & Consumer Finance

Missouri Customers:

Regulatory agency: Missouri Division of Finance

  • Online: http://www.finance.mo.gov
  • Phone: 573-751-3242
  • Fax: 573-751-9192
  • By mail: Missouri Division of Finance P.O. Box 716 Jefferson City, MO 65102-0716
  • License type: Sale of checks

Montana Customers:

For customers located in Montana, please contact Ria directly.

Nebraska Customers:

Regulatory agency: Nebraska Department of Banking & Finance

  • Online: http://www.ndbf.ne.gov
  • Phone: 402-471-2171
  • By mail: Nebraska Department of Banking & Finance Financial Institutions – Complaints P.O. Box 95006 Lincoln, Nebraska 68509-5006
  • License type: Money transmitter

Nevada Customers:

Regulatory agency: Nevada Financial Institutions Division

New Hampshire Customers:

Regulatory agency: New Hampshire Banking Department

  • Online: http://www.nh.gov/banking
  • Phone: 603-271-3561
  • Fax: 603-271-1090
  • By mail: New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord NH 03301
  • License type: Money transmitter

New Jersey Customers:

Regulatory agency: New Jersey Department of Banking & Insurance

  • Online: http://www.state.nj.us/dobi
  • Phone: 800-446-7467 609-292-7272
  • Fax: 609-777-0508 609-292-2431
  • By mail: New Jersey Department of Banking and Insurance Consumer Inquiry and Response Center (“CIRC”) P.O. Box 471 Trenton, New Jersey 08625-0471
  • License type: Money transmitter

New Mexico Customers:

Regulatory agency: New Mexico Financial Institutions Division

New York Customers:

Regulatory agency: New York Department of Financial Services

  • Online: http://www.dfs.ny.gov
  • Phone: 877-226-5697
  • By mail: Department of Financial Services, Consumer Assistance Unit 1 State Street New York, NY 10004
  • License type: Money transmitter

North Carolina Customers:

Regulatory agency: North Carolina Commissioner of Banks

North Dakota Customers:

Regulatory agency: North Dakota Department of Financial Institutions

  • Online: http://www.nd.gov/dfi
  • Phone: 701-328-9933
  • Fax: 701-328-0290
  • Email: [email protected]
  • By mail: North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G Bismarck, ND 58501-1204
  • License type: Money transmitter

Ohio Customers:

Regulatory agency: Ohio Division of Financial Institutions

  • Online: http://www.com.ohio.gov/fiin
  • Phone: 866-278-0003
  • Fax: 614-644-1631
  • By mail: Ohio Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, Ohio 43215-6120
  • License type: Money transmitter

Oklahoma Customers:

Regulatory agency: Oklahoma Banking Department

Oregon Customers:

Regulatory agency: Oregon Division of Financial Regulation

  • Online: http://www.cbs.state.or.us/dfcs
  • Phone: 866-814-9710 (OR only) 888-877-4894
  • Fax: 503-378-4351
  • Email: [email protected]
  • By mail: Department of Consumer and Business Services PO Box 14480 Salem, OR 97309-0405
  • License type: Money transmitter

Pennsylvania Customers:

Regulatory agency: Pennsylvania Department of Banking and Securities

  • Online: https://www.dobs.pa.gov
  • Phone: 800-600-0007 800-722-2657
  • Fax: 717-724-6869
  • By mail: Pennsylvania Department of Banking and Securities 17 N. 2nd Street, Suite 1300, Harrisburg, PA 17101
  • License type: Money transmitter

Puerto Rico Customers:

Regulatory agency: Puerto Rico Office of Commissioner of Financial Institutions

  • Online: http://http://www.ocif.pr.gov
  • Phone: (787) 723-3131
  • By mail: Commissioner of Financial Institutions Attention: COMPLAINTS DIVISION Office of the Commissioner of Financial Institutions PO Box 11855 San Juan PR 00910-3855
  • License type: Money transmitter

Rhode Island Customers:

Regulatory agency: Rhode Island Dept. of Bus. Regulation – Div. of Banking

  • Online: https://dbr.ri.gov/divisions/banking
  • Phone: 401-462-9500
  • By mail: Department of Business Regulation Division of Banking 1511 Pontiac Avenue Bldg. 68-1 Cranston, RI 02920
  • Fax: 401-462-9503
  • License type: Sale of checks

South Carolina Customers:

Regulatory agency: South Carolina Office of the Attorney General

South Dakota Customers:

Regulatory agency: South Dakota Division of Banking

  • Online: http://www.dlr.sd.gov/banking
  • Phone: 605-773-3421
  • Fax: 866-326-7504
  • By mail: SD Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, SD 57501
  • License type: Money transmitter

Tennessee Customers:

Regulatory agency: Tennessee Department of Financial Institutions

Texas Customers:

Regulatory agency: Texas Department of Banking

  • Online: http://www.dob.texas.gov
  • Phone: 877-276-5554 (toll-free)
  • Fax Number: 512-475-1313
  • Email: [email protected]
  • By mail: Texas Department of Banking 2601 North Lamar Boulevard, Suite 300 Austin, Texas 78705
  • License type: Money transmitter

Utah Customers:

Regulatory agency: Utah Department of Financial Institutions

  • Online: http://www.dfi.utah.gov
  • Phone: 801-538-8830
  • Fax: 801-538-8894
  • By mail: Utah Department of Financial Institutions PO Box 146800 Salt Lake City, UT 84114-6800
  • License type: Money transmitter

Vermont Customers:

Regulatory agency: Vermont Department of Financial Regulation

  • Online: http://www.dfr.vermont.gov/banking
  • Phone: 833-337-4685
  • Fax: 802-828-1477
  • By mail: Vermont Department of Financial Regulation Banking Division – Consumer Assistance 89 Main Street Montpelier, VT 05620-3101
  • License type: Money transmitter

US Virgin Islands Customers:

Regulatory agency: US Virgin Islands Division of Banking

Virginia Customers:

Regulatory agency: Virginia Bureau of Financial Institutions

Washington Customers:

Regulatory agency: Washington Department of Financial Institutions

  • Online: http://www.dfi.wa.gov
  • Phone: 877-746-4334
  • Fax: 360-596-3868
  • By mail: Department of Financial Institutions Division of Consumer Services P.O. Box 41200 Olympia, Washington 98504-1200
  • License type: Money transmitter

West Virginia Customers:

Regulatory agency: West Virginia Division of Financial Institutions

  • Online: http://www.dfi.wv.gov
  • Phone: 304-558-2294
  • Fax: 304-558-0442
  • By mail: Consumer Complaints West Virginia Division of Financial Institutions 900 Pennsylvania Avenue Suite 306 Charleston, West Virginia 25302-3542
  • License type: Money transmitter

Wisconsin Customers:

Regulatory agency: Wisconsin Department of Financial Institutions

  • Online: http://www.wdfi.org
  • Phone: 800-452-3328 608-261-7578
  • Fax: (608) 264-7968
  • By mail: Department of Financial Institutions Bureau of Consumer Affairs PO Box 8041 Madison, WI 53708-804
  • License type: Seller of checks

Wyoming Customers:

Regulatory agency: Wyoming Department of Audit

  • Online: http://audit.state.wy.us/banking
  • Phone: 307-777-7797
  • Fax: 307-777-3555
  • By mail: Wyoming Division of Banking Hathaway Building, 2nd Floor 2300 Capitol Avenue Cheyenne, WY 82002
  • License type: Money transmitter

Licensed as a Money Transmitter by the New York State Department of Financial Services. Licensed by the Georgia Department of Banking and Finance; NMLS #920968. Massachusetts Check Seller License # CS0105, Foreign Transmittal License # FT920968, NMLS # 920968. Licensed by the Connecticut Department of Banking, NMLS MT-920968.

Conclusion

Navigating customer service can sometimes be challenging, but Ria Money Transfer provides multiple avenues for support. For the quickest resolution, contacting Ria directly through phone, email, or mail is recommended. Understanding the specific contact points for online versus agent/store transactions ensures you reach the correct department promptly.

If direct resolution with Ria is not achieved, or if you feel your concerns are not adequately addressed, the detailed state-by-state regulatory information provided empowers you to take further action. By knowing your rights and the appropriate channels for complaints, you can confidently use Ria Money Transfer services, knowing that support and regulatory oversight are available should you need them. Always remember to document your interactions and keep records of your transactions for smoother customer care processes.

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